jili163 Frequently Asked Questions

jili163 follows standard Know Your Customer (KYC) procedures. You will need to submit a clear photo or scan of one valid government-issued ID — accepted IDs include a Philippine passport, SSS card, UMID, driver's license, PhilSys national ID, or PRC ID. For withdrawals above a certain threshold, a selfie holding your ID may also be required. KYC verification is usually completed within 24 hours on business days.

No. Each player is allowed only one jili163 account. Creating duplicate accounts is a violation of the Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the Login page or contact live chat support.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your account. You will receive an OTP or a reset link. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are still unable to access your account, contact the 24/7 live chat support team.

jili163 is primarily designed for Filipino players and operates under the regulatory framework applicable to the Philippine market. Players from certain other countries may be restricted from registering. If you are accessing jili163 from outside the Philippines, please review the Terms & Conditions to confirm eligibility in your jurisdiction before registering.

The minimum deposit on jili163 is ₱100. Maximum deposit limits vary by payment method and account verification level. GCash and PayMaya deposits are typically capped at ₱50,000 per transaction, in line with e-wallet provider limits. Bank transfer limits are higher and depend on your bank's own daily transaction caps. Verified accounts generally have higher deposit ceilings.

GCash and PayMaya deposits are instant in most cases — your balance updates within seconds of completing the payment. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on the bank's processing time. If your deposit has not reflected after 2 hours, contact live chat support with your transaction reference number and the support team will resolve it promptly.

jili163 does not charge any platform-side deposit fees. However, your payment provider (GCash, your bank, etc.) may apply their own transaction charges depending on the transfer type. Always check with your e-wallet or bank for any applicable fees before initiating a deposit. The amount credited to your jili163 account will be the net amount received after any provider-side deductions.

GCash and PayMaya withdrawals are typically processed within 15 minutes to 1 hour during regular business hours (8 AM – 10 PM Philippine time). Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on the bank's clearing schedule. Withdrawals submitted outside business hours are queued and processed the following morning. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount on jili163 is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches for security purposes. If you have a pending bonus with wagering requirements, you must complete those requirements before the bonus-derived winnings become withdrawable.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, account name mismatch between jili163 and your payment account, unmet bonus wagering requirements, or a pending security review on your account. If your withdrawal has been pending for more than 24 hours, contact the live chat support team with your withdrawal reference number. The team will investigate and provide a resolution within the same session.

A wagering requirement (also called a playthrough requirement) means you must place real-money bets totaling a certain multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the winnings become withdrawable. Most jili163 games contribute toward wagering requirements, though contribution percentages may vary by game type. Slots typically contribute 100%, while live dealer games may contribute less.

Yes. jili163 has a tiered VIP loyalty program. Every real-money bet you place earns loyalty points, which accumulate toward tier upgrades: Bronze, Silver, Gold, and Platinum. Higher tiers unlock benefits including increased cashback rates, faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and access to exclusive jili163 games and promotions. Points are tracked automatically — you can check your current tier and point balance in your account dashboard.

All jili163 games use certified Random Number Generator (RNG) technology. Game providers including JILI Gaming, Pragmatic Play, and Evolution Gaming hold certifications from recognized independent testing laboratories. This means every spin, card deal, and dice roll is completely random and cannot be manipulated. Published RTP (Return to Player) percentages are accurate and reflect verified long-term payout rates. You can trust that the outcomes on jili163 are fair.

Yes. The jili163 sports betting section covers both the PBA (Philippine Basketball Association) and the NBA, along with UFC, boxing, football, and other major sports. You can place pre-match bets or live in-play bets while the game is happening. Odds are updated in real time, and winnings are credited to your jili163 balance immediately after the event result is confirmed. Minimum sports bet is ₱20 per selection.

Yes. Every jili163 game is fully optimized for mobile play. The touch controls, button sizes, and game layouts are designed specifically for smartphone screens. You have access to the complete game lobby, all payment methods, bonuses, and live chat support — exactly the same as on desktop. The jili163 app and mobile browser version both deliver the same full experience.

Use a strong, unique password for your jili163 account — do not reuse passwords from other sites. Enable two-factor authentication (2FA) if available in your account settings. Never share your login credentials with anyone, including people claiming to be jili163 staff. jili163 support agents will never ask for your password. If you suspect unauthorized access to your account, change your password immediately and contact live chat support.

The minimum age to register and play on jili163 is 21 years old, in line with Philippine regulations for casino-style gambling. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. jili163 takes its age restriction policy seriously and does not condone underage gambling in any form.

If you feel that your gambling is becoming a problem, you can request a self-exclusion at any time. Go to the Responsible Gaming section in your account settings and select the self-exclusion option. You can choose a temporary exclusion period (1 week, 1 month, 3 months, 6 months) or a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or place bets. If you need immediate help, contact live chat support and request an emergency account suspension — the team will act on it right away. Visit the Responsible Gaming page for additional resources and support contacts.